Training Courses Cancellation Policy

Training Course cancellation policy:

All courses must be booked in advance and paid at the time of booking in full. These are payable at least 2 weeks prior to the course date.


All PAYMENTS are strictly non refundable and non transferable. If you cannnot attend a training day then you must give us advance notification of 14 days.

Where at least 14 days notice is given :

In cases such as this you will not receive a refund, however you will be offered the option to reschedule your training. In this instance a £30 administration fee is charged PER DAYS TRAINING CANCELLED & RESCHEDULED.

Where less than 14 days notice is given:

Please note that you will lose your course fee and training days if you do not give 14 days notice. You will appreciate that late notification will leave our tutor with vacant diary dates that cannot be immediately filled.

In exceptional circumstances, and at the discretion of the course tutor, certain late cancellation notices will not result in the loss of course fees. Examples of such circumstances include medical reasons but we insist that a doctor’s letter is presented to us before we reserve a future training date. In any event, an administration fee of £30 will be charged for each cancelled and rescheduled training days.

Note: We regret that the above discretionary exceptional circumstances can only be applied once. If subsequent planned course dates are again cancelled we reserve the right to retain all monies paid regardless of the amount of prior notice given.

Upon cancellation and rescheduling of any course and you are given another opportunity to attend you have one opportunity in order to complete this course of study or else the fee is lost.

If students do not attend on the day of the course, or they are unreasonably late they shall lose the full course fee. Subject to terms.

Paula Strutt Beauty and Training reserves the right to re-allocate the course place to another delegate if fees are not paid in time. The option to transfer clients can only be used once, after which any movement will be considered a cancellation. All outstanding invoices will remain due, irrespective of the number of working days notice given for the cancellation.

Cancelling Courses
The following charges will apply if you wish to cancel a course:

  • 21+ working days before the course start date = 50% of course balance due
  • 1-20 working days before a course = 100% of course balance due

Cancellations must be received in writing via email and must contain your full details including name, address and booking details. Your cancellation will be confirmed in writing along with an invoice for any fees due.

Paula Strutt Beauty and Training takes no responsibilities for any valuables or possessions or vehicles whilst you are on our premises.

Paula Strutt Beauty and Training course notes and training cannot be relied upon for legal interpretation. Neither Paula Strutt Beauty and Training, nor its employees, trainers or consultants can accept responsibility for the actions of clients, or those of other people reading the course notes, or responsibility for any loss incurred as a result of relying on the course content or the course notes.

Paula Strutt Beauty and Training reserves the rights in the design, text, graphics, images and course material, handouts and website. All materials, handouts, workbooks and other literature supplied by Paula Strutt Beauty and Training must not be copied or used in any way. Please do not copy any of the information.

If you have a complaint about any aspect of your training please contact your tutor in the first instance or email:

Places on courses can only be guaranteed if the payment/deposit has been received.

All students must act and behave appropriately and not undertake any act that would bring dishonour to Paula Strutt Beauty and Training, as this could result in the student being asked to leave the training session with loss of fee.

Tutors reserve the right to refuse to teach any student who is rudely late to their training session. On days when there is only one booking students will be contacted and will therefore be responsible for their own clients/ models to work on and demonstrate the practical skills during the course.

Paula Strutt Beauty and Training reserves the right to change the course contents, materials, tutors, training dates/days, price, venue and course requirements at any time without prior notice.

Children are not allowed at the training venues.

Mobile phones must be switched off in the training rooms at all times.

Paula Strutt Beauty and Training reserves the right to decline applicants for valid reasons.

As part our service to provide excellent customer service we operate an equal opportunities policy. Students will not experience discrimination on any counts. Paula Strutt Beauty and Training will not tolerate abuse Physical or verbal abuse to any trainer at any time. Nor will we tolerate any sexism, ageism or racism or any type of discrimination of any sorts. Bearing this in mind students need to be aware that both males and females book on these courses and we will pair you up accordingly to practice on. So you may be working on someone of the opposite sex. Deciding NOT to carry on with the day if you do not wish to work on any other student will result in your loss of fee.

Refreshments will be available for you to enjoy during break times of your course. Please be aware, that if you suffer from allergies or have any special dietary requirements. Paula Strutt Beauty and Training has no control over the ingredients of the refreshments available and takes no responsibility for clients suffering any allergic reactions or special dietary specifications.
All student and client information is kept confidential.

If you are insured currently please make it your responsibility to check with your insurance provider if they will insure our intensive fast track courses. We are accredited by external agencies who will cover our courses, other insurance companies will also, but please double check your own insurance.
According to the distance selling regulations 2000 you have the right to a 7 day cooling off period where during the first 7 days after booking a course you have an unconditional right to cancel. This is to be notified to us in writing.